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Terms & Conditions of Booking

1. Your contract with Property Owner
Your contract is with the specific property owner or property manager of the property which you book. Each property owner/ manager that we work with has their own booking terms and conditions and these may be somewhat different in each case. Your booking is subject to the specific booking conditions of the relevant property owner/ manager and by booking a property you agree to those terms and conditions. You are advised to read these carefully prior to booking. We will let you have a copy of these property specific conditions at the time of booking but can, of course, provide these beforehand if you would like to see them.

Except where otherwise specified, OVB Management Limited, trading as Our Villa Barbados, acts only as an agent in respect of all property bookings we make on your behalf. We accept no liability in relation to any contract you enter into or for the acts or omissions of any supplier or other person or party connected with these services. For all these services, your contract will be with the supplier of those services.

2. Prices
The prices for each villa or apartment are set by the property owner of manager. We will advise you of the current price of the accommodation that you wish to book before your booking is confirmed. We reserve the right to alter any of our advertised accommodation prices if these are changed by the property owner or manager, but will let you know if this is the case prior to booking.

3. Making a Booking

Your booking is confirmed and a contract exists when the confirmation invoice and/ or confirmation email to you is issued and you have paid your booking deposit. Please check your booking confirmation carefully and report any incorrect or incomplete information to us immediately. This includes ensuring that names are exactly as stated in the passports of the members of the party.

4. Booking Deposits
To make a confirmed booking you will need to pay a deposit. We will advise you of this amount prior to booking. Depending upon the property owner or manager terms and conditions, the deposit will typically be 25% of the total booking value. Higher deposits may be required for some accommodation, where a booking is made close to the date of occupancy or at certain times of the year. The deposit for bookings made at peak times will be 50% of the total booking value. If you book within 30 days of departure, full payment for the booking will usually be required at time of booking confirmation.

Deposits can be paid by credit or debit card (Mastercard or Visa) or by a bank transfer. The remaining payment balance will be due between 30 and 60 days before arrival, depending on the property and the time of year. We will advise you clearly about the specific payment terms for your chosen property in advance of you making a booking.

5. Making Payments

Full and final payment for your booking will be due prior to your planned stay at the property. Specific payment dates vary by property but typically the dates for final payment are:

Summer/ Winter Seasons – 60 days prior to arrival
Peak Season (Christmas/ New Year) – 90 days prior to arrival

Specific details of payments are shown in your booking agreement with the property owner/ manager. We will advise you about this at time of booking. Booking documents will not be issued until your booking has been paid for in full. If payment is not received in time, we may cancel your booking and retain your deposit. The cost of your accommodation does not include any extra chargeable services that you may use whilst at the accommodation. Where applicable, these are payable direct to the accommodation provider.

6. Security Deposit
Bookings are subject to a refundable Security Deposit, which is applied to your confirmation/ invoice, unless this is payable locally, in which case you will be informed at the time of booking of the amount. This deposit will be retained by us or local supplier in part payment of the losses you cause.

If any member of your party causes any damage to your accommodation or any item in it or on its premises, you and/or your party will be required to pay for the loss and/or damage caused, and we will hold you and each member of your party jointly and individually responsible. Unless the damage was caused accidentally and results in losses below £100, full payment for any such damage or losses must be paid directly to the accommodation owner prior to departure from the accommodation or an invoice in respect of it will be sent to you on your return.

Except where otherwise advised or stated in the booking conditions of the supplier, all monies you pay to us for services will be held on behalf of the supplier(s) concerned. Providing you are responsible for no damage during your stay, your Security Deposit will be returned to you in full within 7 days of departure from the property.

7. Booking Changes
If you wish to change your arrangements in any way after it has been confirmed, will do our very best to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking either by telephone or email. If you need to cancel or amend a confirmed booking, cancellation or amendment charges may be payable. The amount of such charges varies according to the time your notice of cancellation or amendment is received by the supplier before departure. The total amount will be notified to you before you choose to proceed with any change. You should be aware that these costs may increase the closer to the booking date and that you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. Cancellation charges are shown in each property owner/ manager terms and conditions.

8. Cancelling your booking
To cancel a confirmed booking, the person who made the booking must contact us by phone or email. Cancellation takes effect on the date we confirm your request. If you cancel a confirmed booking, you may incur a cancellation charge. The details of this are covered in the specific terms and conditions of the property owner or manager with which you have made your booking.

9. Your responsibility for your booking

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that they:

have read these terms and conditions and have the authority to and agree to be bound by them;
consent to our use of information in accordance with our Privacy Notice;
are over 18 years of age;
accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking;
notify us if any changes or cancellations are required
are responsible for receiving the confirmation and keeping your party informed.

10. Our responsibility for your booking
We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We also have no liability in the following situations:

where the accommodation cannot be provided as booked due to circumstances beyond our control;
where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you;
where you incur any loss or damage that relates to any business activity;
where any loss or damage relates to any services which do not form part of our contract with you;

11. Passport and Visa Requirements
Unless you tell us otherwise, we will assume that all members of your party are British citizens who will be holders of a British passport valid for the entire duration of your chosen booking. Information given by us on visa, passport and health requirements, is provided on this basis. A visa is not required to enter Barbados but a current British passport is required. Requirements may change and you must check the latest position prior to departure to ensure that you are compliant. We will be pleased to assist you with this. The Foreign and Commonwealth Office publishes regularly updated travel information on its website at www.gov.uk/foreign-travel-advice, which it is recommended that you consult before booking and in good time before your departure. The government of Barbados publishes regularly updated advice, which can be found at www.barbadostreavelprotocols.com. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

12. Travel Arrangements
We recommend that you do not make confirmed flight and/ or travel arrangements until you have received final confirmation of your booking from us.

13. Health Requirements
Currently, there are no compulsory heath requirements for most British citizens for Barbados. However, it is your responsibility to ensure you are aware of all recommended vaccinations and health precautions for you in good time before departure. Please therefore check with a health professional not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation.

14. Insurance
It is your responsibility to ensure that you are adequately insured. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness to you or one of your party. Please read your policy details and take them with you on holiday.

15. Complaints
If you have a problem during your stay, please inform the accommodation provider and us immediately. We will do our best to help to put things right as quickly as possible. Contact details are provided in your booking documents. You should always try to find a solution whilst you are there and we will help you with this. If you fail to follow this process, we will miss the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

If it is not possible to resolve the dispute during your stay at the property then a complaint must be made in writing to the property owner/ manager and us within 28 days of departure from the property, outlining the reasons for the complaint.

If you have any complaints concerning any services we provide, please inform us immediately in writing and in any event within 28 days of the end of any arrangements booked through us. We cannot accept any liability if we are not so notified. Please bear in mind that we are only liable to compensate you in line with these booking conditions - in particular clause 8.

Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any services provided by the property owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to your booking. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

16. Covid-19
We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and in Barbados. Most property owners/ managers have specific terms and conditions relating to covid-19, which we will make sure you are fully aware before you make a booking. Often these will involve being able to defer your booking so that it can be taken at a later date on the same terms. Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment).

17. Additional Services
We may direct you to travel partners who provide services such as flights, car hire or transfers. Any service that you may choose to book or pay for with these partners are not provided by us and do not form a package holiday under the Package and Linked Travel Arrangements Regulations 2018. We are not responsible for the provision of the service or for anything that happens during the course of its provision by the partner. For the avoidance of any doubt, your contract for any such service will be with the partner, and is subject to their terms and conditions, and may be subject to the local law and jurisdiction of the country in which the service takes place.

18. Use of your information
Please see our Privacy Policy which explains how we use your personal data and our Cookie Policy which outlines use of your information on our website.

Terms & Conditions of Booking

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